Email: Send & Receive Errors

1. Follow the below instructions:

Here’s a simple step-by-step guide to change the incoming and outgoing mail server in Microsoft Outlook for Windows 10/11:

1. Open Outlook

• Launch Outlook from your Start Menu or Desktop.

2. Access Account Settings

• Click on the File tab in the top left corner.
• Under Account Information, click on Account Settings.
• From the dropdown, select Manage Profiles.

3. Open Mail Setup

• In the Mail Setup window that appears, click on Email Accounts.

4. Modify Mail Server Settings

• In the Account Settings window, under the Email tab, select the account you wish to modify and click Change.
• In the Server Information section, change:
  • Incoming mail server to: mail2.razorweb.co.nz
  • Outgoing mail server (SMTP) to: mail2.razorweb.co.nz
• You can SKIP Step 5, however, if you continue to have issues, please come back and try the changes noted in step 5 below.

5. More Settings

• Click More Settings.
• Go to the Outgoing Server tab and ensure that My outgoing server (SMTP) requires authentication is checked. Select Use same settings as my incoming mail server.
• Go to the Advanced tab and confirm the ports:
  • Incoming server (IMAP or POP3): Use your standard port (e.g., 993 for IMAP, 995 for POP3).
  • Outgoing server (SMTP): Typically set to 587 or 465.
  • Select SSL/TLS encryption as needed.

6. Save and Close

• Click OK to close the More Settings window.
• Click Next and then Finish.

7. Restart Outlook

• Close and reopen Outlook to apply the changes.

1. Please follow these instructions:

Here’s a step-by-step guide to updating the incoming and outgoing mail server for existing custom IMAP email accounts in the Gmail app on Android:

1. Open the Gmail App

• Launch the Gmail app on your Android device.

2. Access Settings

• Tap the Menu icon (three horizontal lines) in the top-left corner.
• Scroll down and select Settings.

3. Select the Email Account

• Under the Settings menu, tap on the email account that you wish to update.

4. Incoming Mail Server Settings

• In the account settings, scroll down and select Server settings.
• Under Incoming settings:
  • Change the IMAP server to:
    mail2.razorweb.co.nz
  • Ensure your Username (your full email address) and Password are correct.
  • Make sure the Port is set to 993 for IMAP (with SSL encryption).
  • Confirm that SSL/TLS is selected for Security type.

5. Outgoing Mail Server (SMTP) Settings

• In the Server settings section, tap Outgoing settings.
• Change the SMTP server to:
  mail2.razorweb.co.nz
• Ensure your Username (your full email address) and Password are entered correctly.
• Set the Port to 587 or 465 (commonly used for SMTP with SSL/TLS).
• Make sure SSL/TLS is selected for Security type.

6. Save Changes

• After updating the server settings, tap Done or Save to apply the changes.

7. Restart Gmail App

• Exit the settings and restart the Gmail app to ensure the new settings are applied.

By following these steps, you will successfully update the incoming and outgoing mail server for an existing custom IMAP account in the Gmail app on Android.

1. Follow the instructions below:

Here's a step-by-step guide to updating the incoming and outgoing mail server for iOS users:

1. Open Settings

• On your iPhone or iPad, open the Settings app.

2. Go to Mail Settings

• Scroll down and tap Mail.
• Then, tap Accounts.

3. Select the Email Account

• Under the Accounts section, tap the email account you want to modify.

4. Edit Account

• Tap the Account field again, where you will see your email details.

5. Modify Incoming Mail Server

• In the INCOMING MAIL SERVER section, change the Host Name to:
  mail2.razorweb.co.nz
• Ensure that your Username (usually your full email address) and Password are correct.

6. Modify Outgoing Mail Server (SMTP)

• Under the OUTGOING MAIL SERVER section, tap SMTP.
• Tap the Primary Server (usually the first option).
• Change the Host Name to:
  mail2.razorweb.co.nz
• Ensure your Username (your email address) and Password are entered.
• Make sure Use SSL is turned on, and confirm the Server Port (usually 587 for secure SMTP).

7. Save Changes

• Tap Done in the top right corner to save the changes.

8. Restart Mail App

• Exit the Settings app and restart the Mail app to apply the changes.

By following these steps, you can successfully update your incoming and outgoing mail server settings on your iPhone or iPad.